Responsive recruiter

Benefits:

Paid time off

Benefits/Perks

Paid Time Off
Paid Sick

Job Summary

We are looking for a Customer Service Representative/Scheduling for a manufacturing company to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer-savvy, and can remain calm under pressure.

Please look at the qualifications This is a high-volume role dealing with customers, Must have Metal Manufacturing experience is required

Responsibilities

Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide a solution
Refer to premade scripts for a variety of customer service topics
Deliver excellent service, requirements often include omni-channel support (being available on phone, email, chat, and social media) and maintaining a centralized CRM so customers don't have to repeat themselves
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Clear, concise, and professional written and verbal communication.
The capacity to understand customer feelings, remain calm under pressure, and de-escalate stressful situations.
The ability to think critically, troubleshoot, and reach fair resolutions.
Familiarity with basic computer software
A thorough understanding of your company's products, services, and policies. (Metal Manufacturing)

Qualifications

High school diploma/GED
2 Years of Office Administration
Google Docs- Spreadsheet- Google Drive knowledge is required
Bilingual Spanish is required
2 years plus is required for this role (Metal Manufacturing) is a requirement
Previous experience as a Customer Service Representative or in a similar role is required
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure is required for this role.
Highly organized with the ability to prioritize projects and manage time effectively

Compensation: $18.00 - $22.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About Us

We are a family-owned company located in Northern California, near the Sacramento area. We strive to offer our clients stellar customer service. We work closely with our clients to make their wishes a reality. At The Carport Experts we pride ourselves in the quality and integrity of our work.

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Do you have any knowledge in a Metal Manufacturing must show in work history (Required) *

Do you have experience working with Google, and Google Docs , Google Drive (required) *

Do you have reliable transportation to and from work? *

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Must Have Office Administration Experience (Required) 3 Years *

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This job will require sitting and talking on the phone for long periods of time. Are you comfortable with this environment?*

Are you comfortable with computers, email, using the internet, and learning new computer programs?*

Are You Fluent In Spanish *

Give an example of a time when you were able to take an unsatisfied customer and turn him into a satisfied one.*

What assets do you think you bring to this company?*

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Customer Service Representative/Scheduling for a Metal Manufacturing

About Us

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